Return & Refund Policy

Last Updated: June 2026

At Alpha Station, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept return requests within 30 days of the delivery date.

To be eligible for a return, the item must:

• Be in its original condition.
• Be unused and free from damage caused by the customer.
• Include all original packaging, accessories, manuals, and components.
• Be accompanied by proof of purchase.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards.
• Downloadable software products.
• Personalized or custom-made products.
• Products damaged through misuse, neglect, or unauthorized modification.
• Items marked as final sale where permitted by applicable law.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

• Your order number.
• A description of the issue.
• Clear photographs showing the product and packaging.

Upon verification, we may offer a replacement, refund, or other appropriate resolution.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved, refunds will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your bank or card issuer, but most refunds appear within 5–10 business days after approval.

Orders in Transit

Orders that are currently in transit cannot be canceled. Customers may request a return after the order has been delivered and received.

Lost Shipments

If a shipment is confirmed lost by the carrier, we will provide either a replacement or a full refund.

Additional verification may be required before a refund or replacement is issued.

Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their financial institution. Our support team will make every reasonable effort to resolve any order-related issue promptly and fairly.

Return Shipping

If the return is due to our error, including defective, damaged, or incorrect products, we will cover the return shipping costs.

For all other approved returns, customers may be responsible for return shipping expenses unless otherwise required by applicable law.

Contact Information

Alpha Station

Email: alphastationuk@outlook.com

Phone: +44 2072870888

Operated by: MAXECOMERCE GROUP LTD

Director: MAX HENRIQUE GUIMARAES SILVA

Company Number: 16959223