Shipping Policy

Last Updated: June 2026

Thank you for shopping with Alpha Station. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be extended. Customers will be notified if significant delays occur.

Shipping Destinations

We currently ship to most countries and regions worldwide.

Certain products or destinations may be unavailable due to carrier restrictions, customs regulations, or other logistical limitations.

Delivery Times

Estimated delivery times vary depending on the destination and shipping method selected.

Typical delivery estimates are:

• United Kingdom: 7–10 business days

• Europe: 7–15 business days

• United States: 7–15 business days

• Canada: 7–15 business days

• Australia & New Zealand: 7–15 business days

• Rest of the World: 10–20 business days

These delivery estimates are provided for informational purposes only and are not guaranteed.

Shipping Confirmation and Tracking

Once an order has been shipped, customers will receive a shipping confirmation email containing tracking information when available.

Tracking updates are provided by third-party carriers and may occasionally take several days to appear in the carrier's system.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Alpha Station is not responsible for delays caused by customs clearance procedures.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.

Delivery Delays

While we strive to meet estimated delivery times, delays may occur due to factors beyond our control, including:

• Carrier disruptions

• Customs inspections

• Weather conditions

• Public holidays

• Transportation issues

• High shipping volumes

Alpha Station is not responsible for delays caused by third-party shipping carriers.

Lost Packages

If you believe your package has been lost in transit, please contact us as soon as possible.

We will work directly with the shipping carrier to investigate the shipment and determine the appropriate resolution.

Delivered but Not Received

If tracking information indicates that an order has been delivered but you have not received it, please contact us within 7 days of the delivery notification.

We may request additional information to assist in investigating the matter with the carrier.

Split Shipments

In some cases, multiple items within the same order may be shipped separately to ensure faster delivery.

Customers will receive tracking information for each shipment when available.

Order Changes and Cancellations

Orders may only be modified or canceled before they have been processed for shipment.

Once an order has been shipped, it cannot be canceled and will be subject to our Return & Refund Policy.

Contact Information

Alpha Station

Email: alphastationuk@outlook.com

Phone: +44 2072870888

Operated by: MAXECOMERCE GROUP LTD

Company Number: 16959223

Director: MAX HENRIQUE GUIMARAES SILVA